Frequently Asked Questions
1. How Do I Proceed?2. Do You Ship Overseas?
3. How Do You Ship?
4. How Long Does It Take To Arrive?
5. What Is Shipping, Handling And Insurance Charges?
6. How Do You Grade The Watches?
7. What Type Of Payment Do You Accept?
8. What About Return Privilege?
9. What If The Watch Do Not Arrive?
10. Are You An Authorized Dealer For The Watches You Sell?
11. What About Warranty?
12. Do You Guarantee Stock Availability?
13. Do You Trade?
14. What About Tax Or Custom Duty?
15. What About Fish And Wildlife Department Restriction On Crocodile Strap?
16. Are The Watch Genuine Or If The Reference Number Being File?
17. Can You Provide Any References?
1. How Do I Proceed?
Once you have identified the watch, e-mail us for availability and preferred mode of payment. We will answer all mails within 24 hours. The watch will then be place on hold for 3 days waiting for your payment to be clear.Back To Top
2. Do You Ship Overseas?
Yes, over the last eight years, we have shipped thousands of packages to many part of the world and mostly are to North America. We also supply to dealers in many parts of the world.Back To Top
3. How Do You Ship?
We normally ship by FedEx Priority International or EMS (US Postal Service) and other international courier services like UPS and DHL. Tracking number will be provided once the package is dispatched.Back To Top
4. How Long Does It Take To Arrive?
It normally takes about four (4) to eight (8) days depending on the mode of shipping and destination. However, we sometime faced unusual situation where it may delay delivery. We will try our best to monitor the situation and keep you informed if this situation occurs.Back To Top
5. What Is Shipping, Handling And Insurance Charges?
It ranges from USD 40 upward depending on weight, total cost for insurance and mode of shipping. FedEx is usually USD 20 more.Back To Top
6. How Do You Grade The Watches?
NIB (New In Box)Brand new unit that comes with full packaging and paper directly from the manufacturer. Warranty will be honored by authorized dealers worldwide.
LNIB (Like New In Box)/Mint
Watches is this category are as good as new. It comes with factory box and full documents. Warranty paper is stamped by authorised dealers and will be honored by authorised dealers worldwide. Usually these watches are from showcase display unit or bought new that are seldom worn by the user.
Near Mint
Very faint marks or light scratches but the watch are properly maintained and taken care of.
Excellent
Watch that are rarely used by the owner. May have fine scratches but without dent and functioning perfectly.
Very Good
Watch that are used on a regular basis but they are very well maintained by the owner. May have fine scratches, nicks or marks on the case.
Back To Top
7. What Type Of Payment Do You Accept?
Preferred payment is by wire transfer. We accept payment by bank draft/money order if amount is below USD 1000. We also accept Visa/MasterCard/American Express/PayPal/ Western Union however there will be a small surcharge. Please note that credit card payment is executed as mail order therefore the payment and order will be done by fax. A standard form will be provided for you to complete.Back To Top
8. What About Return Privilege?
We provide 72 hours return privilege if the watches is found not complying to the description stated. Watches returned must be in identical condition as received. Payment will be returned within 48 hours after inspection of the returned watches are completed.Back To Top
9. What If The Watch Did Not Arrive?
We guarantee delivery. Upon confirmation from the courier company that the watch was not delivered or lost, we will refund in full for the payment made or a replacement offered subjected to stock availability.Back To Top
10. Are You An Authorized Dealer For The Watches You Sell?
No. We are not an authorized dealer for any brand of watches that we are selling. However, these watches are originated from legitimate dealers or importers with valid international warranty, just like you have bought it yourself as a tourist.Back To Top
11. What About Warranty?
For NIB/LNIB watches, warranty paper are stamped by authorized dealers. Warranty will be honored by authorized dealers worldwide. If you experienced any difficulty, do not hesitate to contact us.Back To Top
12. Do You Guarantee Stock Availability?
Stock is available subject to prior sale. For most models, we have several units available for sale. Once we confirmed it's availability and client confirmation to request watch to put on hold. It will be on hold for (3) three days awaiting payment arrival.Back To Top
13. Do You Trade?
In order to conduct a fair trade, these watches are required to be inspected by both parties for the conditions and value. We find it to be very expensive and awkward to ship the watch half way across the globe for inspection by both parties. This is due to the high cost of shipping, insurance and the possibilities of high custom processing fees that may apply. As such, we politely decline such request.Back To Top
14. What About Tax Or Custom Duty?
We will normally declared the watch at full value. On request, we may also declare it at a lower value to avoid unwanted attention during the shipping process (However watch is still fully insured). We can send watch as gift, however in some instances duty may be imposed by custom. Please note that Collector's Time Gallery are not responsible for the tax or duty payable.Back To Top
15. What About Fish And Wildlife Department Restriction On Crocodile Strap?
The Fish and Wildlife Department requires watch with crocodile strap be accompanied by a cities certificate from the supplier. We will comply to this requirement so that the watch will clear custom legally without any hassle. Cost of applying for the cities certificate is at our expense.Back To Top
16. Are The Watch Genuine Or If The Reference Number Being Removed?
We guarantee all watches supplied by us are genuine and new watches with warranty endorsed by an authorized dealer which is valid internationally. Being a collector myself, I think removing the serial number from the watch is a crime and this will never happen.Back To Top
17. Can You Provide Any References?
Yes. We have many satisfied customers who are more than willing to offer a reference. We suggest that you look at the following sites and use "zeetan" as the seach term.WatchNet - Good Guys Forum
Watch Buyers & Sellers Feedback Forum
Collector's Time Guest Book
Bob's - Where To Buy A Watch
Connecting Watches - Good Boys
Watch Deals Report
Google Search For zeetan
ZeeTan's Interview By WatchFinder.Net
Back To Top